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Experto Crede continues to be successful as everything we do illustrates that we care about our customers success.  Our success arises primarily because we understanding what success means to you.

Our growth has arisen because we take our own advice.  For example, we swiftly adapt to the events, people, processes or technology that can effect our success.  We also repeat best practice, and recognise and reward foresight in our colleagues, partners and customers.

We also deliver increasing value by the deployment of innovative and cost effective tools that support our aims and those of our customers.  Some of these are shown below.

Informing Success:

Our online Expression of Interest form (EOI)
Our online non-disclosure agreement (NDA)
A guide to developing a shared understanding of success (Success Review)
Meeting & events you can attend using your PC and a phone (Gotomeeting)


Repeating Success

Online quality management tool (CCQ)
Online relationship management benchmarking tool (RelMan)
Online catalogue of resources (Kbase)
Transparent Delivery Policies

Inspiring Success

Recognising and rewarding foresight using an online suggestion tool (Foresight)
Mind-Mapping: an online tool to review and organise complex subjects (Mindjet)
An Intranet to share successful best practice with a managed community
Our Corporate Social Responsibility policy and projects

Our Delivery Policy

We work with our customers to make them successful.  Our delivery policy is outlined below

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Our Public Policies

To ensure transparency at all times frequently requested policies, accreditations and documents are published below in secure PDF documents.  On request, customers are given unlimited access to the information contained therein.

• Privacy
• Quality
• Customer care
• Data protection
• Data Security
• Environmental
• Recruitment and Diversity
• Business Continuity
• Last three years accounts
• Public Insurances
• Corporate Social Responsibility

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What is Corporate Social Responsibility (CSR) and why we committed to it?

(CSR) is the continuing commitment by business to behave ethically and contribute to economic development: while improving the quality of life of those who deliver what we do and their families, and the local community & societies they engage.

Experto Crede assigns 10% of its turnover per annum to CSR research projects.  The criteria for these projects is that they:

We are committed completion of CSR projects. They enable Experto Crede to retain a highly motivated and focussed team culture. 

From 2007, the Terms of Reference and a Case Study on the Findings of the projects will be made publically available on this site. 

Do you want to suggest a subject for CSR research?

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Current and Planned CSR Projects:

CSR Research Projects that have been completed:

Who do UK SMEs really rate in terms of business support and what are their needs? (2006)
What next for Vietnam now it is in the WTO? (2006)
Will e-procurement deliver benefits to the UK government? (2005)
Is account management truly an important factor in FDI? (2005)
Do IT based Customer Relationship Management Systems actually get used? (2004)
Can the principles of 'lean' every be applied to Publically funded bodies? (2004)
Can one really privatise the NHS? (2003)
Is cross border collaboration possible with Regional Development Agencies? (2003)
When do public-private partnerships work? (2002)
When should public bodies be allowed to use a trading fund to develop new services? (2002)